Compliance

The NDIS Practice Standards

Registered providers are audited against the NDIS Practice Standards. These are the four core modules that apply to the supports we deliver.

• Rights and responsibilities

  Participants are supported to make their own choices, exercise control over their supports, and have their privacy and dignity respected at all times.

• Provider governance and operational management

  Clear accountability, risk management, quality management and continuous improvement sit behind every support we deliver.

• Provision of supports

  Each participant has an agreed, documented plan of supports that is reviewed with them, and that responds to changes in their needs.

• The support provision environment

  Supports are delivered in safe, accessible environments, with safe management of medication, mealtimes, waste and infection control.

Safeguarding in practice

• NDIS Code of Conduct

  Every worker acts with respect, integrity, honesty and transparency, provides supports safely and competently, and takes action to prevent and respond to violence, exploitation, neglect, abuse and sexual misconduct.

• Worker screening and training

  Workers hold current NDIS Worker Screening clearance and complete the NDIS Worker Orientation Module, with ongoing training to keep skills current.

• Incident management

  Incidents are recorded, assessed, acted on and reviewed, and reportable incidents are notified to the NDIS Quality and Safeguards Commission.

• Feedback and complaints

  Participants, families and coordinators can raise a concern with us at any time without it affecting their supports, and can go directly to the NDIS Commission at any point.

Bodies we work within

• NDIS Quality and Safeguards Commission

  Independent regulator of NDIS providers — registration, the NDIS Practice Standards and the NDIS Code of Conduct.

• National Disability Insurance Agency (NDIA)

  Australian Government agency that administers the NDIS and approves participant plans.

• Services Australia

  Australian Government service delivery for payments and support linked to disability and carers.

• Australian Commission on Safety and Quality in Health Care

  National standards for safe, high-quality clinical and nursing care.

• Disability Gateway

  Australian Government information and referral service for people with disability.

These references describe the regulatory framework we operate within. They are not an endorsement of HelpMate Australia by any Australian Government body.